The Pony Chew Valley Privacy Policy for Reservation Information
Effective Date: 23rd January 2023
At The Pony Chew Valley, we take your privacy seriously. This privacy policy outlines how we collect, use, and protect the personal information you provide to us when making a reservation at our restaurant, including your phone number and email address.
1. Information We Collect
When you make a reservation with us, we may collect the following personal information:
Phone Number: To confirm your reservation, send reminders, and contact you in case of changes to your reservation or if we need to reach you for any other reason.
Email Address: To send reservation confirmations, reminders, and, if you opt-in, newsletters or special offers from our restaurant.
2. How We Use Your Information
We use the personal information you provide for the following purposes:
To confirm, manage, and remind you of your reservation.
To communicate with you about any changes or updates to your reservation.
To respond to any inquiries or requests you may have.
To send promotional materials, newsletters, and special offers if you have opted-in to receive them. You can opt out of these communications at any time.
3. How We Protect Your Information
We implement a variety of security measures to maintain the safety of your personal information. This includes using secure servers and encryption techniques to ensure that your data is protected.
Access to your personal information is restricted to authorized personnel only.
We do not share your personal information with third parties for their marketing purposes without your explicit consent.
4. Sharing Your Information
We do not sell, trade, or otherwise transfer your personal information to outside parties, except in the following circumstances:
Service Providers: We may share your information with trusted third-party vendors who assist us in managing reservations and customer communications. These vendors are bound by confidentiality agreements and are prohibited from using your information for any other purpose.
Legal Requirements: We may disclose your information if required to do so by law or if we believe that such action is necessary to comply with a legal obligation, protect the rights, property, or safety of [Restaurant Name], our customers, or others.
5. Retention of Information
We will retain your personal information for as long as necessary to fulfil the purposes for which it was collected, or as required by law. After that period, we will securely delete or anonymise your information.
6. Your Rights and Choices
Opt-out of Marketing: If you no longer wish to receive marketing emails, you can opt out at any time by following the unsubscribe link at the bottom of our emails or by contacting us directly at [email address].
Access and Correction: You have the right to access and update your personal information. If you wish to review, correct, or delete the personal information we hold about you, please contact us at [email address or phone number].
7. Changes to This Privacy Policy
We may update this privacy policy from time to time. When we do, we will post the updated policy on our website and update the "Effective Date" at the top of the page. We encourage you to review this policy periodically to stay informed about how we are protecting your information.
8. Contact Us
If you have any questions about this privacy policy or how we handle your personal information, please contact us at:
The Pony Chew Valley
Knowle Hill, Newtown, Chew Magna, BS40 8TQ
01275 332627
hello@theponychewvalley.co.uk